FAQs
- How do I get my new prescriptions filled?
- I have an existing prescription; can I transfer it?
- Can my doctor call in my new prescription?
- How many refills can my doctor write for?
- How long are my prescriptions good for?
- When will I receive my medications?
- Do I need a new prescription every time?
- Do I have to fill out a form with every new prescription?
- Where do I get my new patient registration form?
- How do I order additional forms?
- Can I fax you my original prescription?
- Where do I find my rx number?
- Does my rx number ever change?
- Can I phone in my refills?
- Do you send my refills automatically?
- I am going on an extended vacation, how will I get my medication?
- If my prescription is out of refills, can you call my doctor?
- Why didn't I receive my order all at the same time?
- Who decides my co-pay?
- What drugs are covered?
- How do I pay my co-pay?
- What if I have a question about my medication?
- Do I pay for shipping?
How do I get my new prescriptions filled?
If this is your first time ordering, please fill out the New Patient Registration Form. If you have filled prescriptions with us before, no form is required. Simply write the patient name, date of birth, and identification number on the back of the prescription and mail it to Integrated HMO Pharmacy – P.O. Box 369, Boys Town, NE 68010. If you do not have a credit card on file, please include a check for your co-pay.
I have an existing prescription; can I transfer it?
As long as there are refills remaining on your prescription, we will make every effort to obtain a new prescription from your physician; however, you may experience delays. If it is possible, sending a new prescription is the quickest way to receive your medication, since we can begin processing it immediately. To switch an existing prescription to Integrated HMO Pharmacy, please contact the pharmacy staff at (800) 633-7928 who will provide you with a mail order switch form to obtain information necessary when we contact your physician.
Can my doctor call in my new prescription?
Absolutely. Your doctor may call (800) 633-7928 to call in a prescription. The only exception would be select controlled drug prescriptions. Some of these medications require a new original prescription.
How many refills can my doctor write for?
If your prescription is written for at least a 90-day supply, your doctor may write for 3 refills, which will supply you for one year. Controlled drug prescriptions, however, can only be refilled once since they will expire 6 months from the day they are written.
How long are my prescriptions good for?
Most prescriptions expire one year from the day they are written. Controlled drug prescriptions expire 6 months from the day they are written. Depending upon your state of residence, some controlled drug prescriptions are only valid for 7-10 days.
When will I receive my medications?
Your order will be processed within 2-4 business days of receipt. Please allow 14-21 days from the date you mail your order until you get your medication. This timeframe allows for normal postal delivery time of your request and shipping of your prescriptions via ground UPS. When ordering refills, you may expedite your order by requesting refills by phone at (800) 633-7928, via the Internet at http://ihmo.pti-nps.com, or via e-mail to IHMO@pti-nps.com. Phone and internet orders need to be accompanied with credit card information (VISA, MasterCard, or Discover) for your co-pay.
Do I need a new prescription every time?
If your prescription has refills remaining, you do not need a new prescription every time. It is a good idea to request that your doctor write your prescription for the maximum days supply plus three (3) refills. This should supply you for a year (exceptions would be controlled drug prescriptions, which cannot be refilled or expire six months from the day they are written).
Do I have to fill out a form with every new prescription?
No form is required with new prescriptions after the initial order. You just write the patient name, date of birth, and identification number on the back of the prescription and mail it to Integrated HMO Pharmacy – P.O. Box 369, Boys Town, NE 68010 with your form of payment.
Where do I get my new patient registration form?
You may click on the link in the menu bar of this web site to enroll electronically. If your prescription coverage is provided through your place of employment, you may obtain a new patient registration form from your Human Resources office.
How do I order additional forms?
You only need to fill out the enrollment form once. You do not need additional forms, even for new prescriptions. The form you fill out with your initial order provides us with the health and insurance information we need to process prescriptions. Each family member will need to be registered with the pharmacy.
Can I fax you my original prescription?
No. However, prescriptions may be faxed from the prescribing physician's office. The fax must include a fax cover sheet from the physician’s office.
Where do I find my rx number?
Your rx number can be found on your prescription reorder form, your invoice, or in the upper left hand corner of your medication bottle.
Does my rx number ever change?
Your prescription is assigned a new rx number every 12 months, with every new written prescription, if you send a new prescription for the same medication, or if the dosage or directions on your medication change.
Can I phone in my refills?
Absolutely. Have your rx numbers (found on your bottle or prescription reorder form) ready and then call (800) 633-7928; or you may leave a message with the prescription refill center and your order will be processed. Please be prepared to leave the patient name, date of birth, contact information, and any special requests for confirmation/consultation.
Do you send my refills automatically?
No. We do not assume that you will be continuing on this medication. You must mail in your prescription reorder form or a brief letter listing the rx numbers or the name of the medications that you need refilled. You may request a refill by calling (800) 633-7928, via the Internet at http://ihmo.pti-nps.com, or via e-mail to IHMO@pti-nps.com.
I am going on an extended vacation, how will I get my medication?
Integrated HMO Pharmacy would be happy to ship to the address where you will be on your vacation. Call (800) 633-7928 when you are ready to reorder and tell the customer service representative where you would like the medications sent. Please notify Integrated HMO Pharmacy when you return to your primary address.
If my prescription is out of refills, can you call my doctor?
Yes. We will make every effort to obtain approval from your doctor to refill your medication. Please be aware that you may experience delays if we have difficulty contacting your doctor. Some physicians require patients to obtain a new prescription.
Why didn't I receive my order all at the same time?
Most plans require that the member use between 65% and 75% of their last refill before they will allow us to refill that prescription. This could be why you received your order in two shipments. If it is too early to fill one of your prescriptions, you will be notified and we will fill it on the earliest date allowed by your insurance provider.
Who decides my co-pay?
Co-pay, as well as maximum days supply, are decided by your plan sponsor or employer. If you have any questions, you may contact your human resources department or the National Pharmaceutical Services Customer Service Center at (800) 546-5677.
What drugs are covered?
Integrated HMO Pharmacy does not determine what drugs are covered by your plan. If a situation occurs in which a drug is not covered, you will be notified and instructed to contact the National Pharmaceutical Services Customer Service Center at (800) 546-5677. They will answer any drug coverage or co-payment questions that you may have.
How do I pay my co-pay?
You may pay by check, money order made payable to Integrated HMO Pharmacy, or credit card (VISA, MasterCard, Discover). Please note that Integrated HMO Pharmacy does not accept debit cards.
What if I have a question about my medication?
Call (800) 633-7928. A pharmacist will be happy to answer any questions you have about your medication.
Do I pay for shipping?
No. All orders are shipped courtesy of Integrated HMO Pharmacy through United Parcel Service (UPS) or the United States Postal Service. Please note that the United States Postal Service does not offer tracking during transit. You may, however, select a special shipping method such as priority or overnight shipping at your expense.